Shipping & Returns

Shipping 

Your order will be shipped within 3 business days of our receiving your order. Each order is carefully inspected, packed, and shipped via UPS ground shipping or U.S. Postal Service. Shipping costs are determined by product weight and size. 
Please note that Mayan Hands cannot be held responsible for delays caused by UPS, USPS, inclement weather or customer error such as inaccurate or incomplete address information. If an order is refused or returned to us due to inaccurate or incomplete address information provided, we reserve the right to charge/retain the shipping fees. 
   
   

Returns

We want you to be completely satisfied with your purchase! However, if you are dissatisfied,  you may return it within 15 days of receipt. Products must be returned in their original condition and unused. Sales/Clearance items are not returnable. The customer is responsible for return shipping costs. 
  
All products have a 30 day warranty against defect. We will gladly replace any defective product during this period of time. For returns due to defect, Mayan Hands will incur return shipping costs. 
  
All returns require prior approval. Please call (518) 729-1900 or e-mail info@mayanhands.org prior to returning any items. Please send returns to:
Mayan Hands
420 Whitehall Road
Albany, NY 12208

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